Refund Policy

1. Overview

At IcedScent, we want you to be completely satisfied with your luxury fragrance and body care products. If you are not entirely happy with your purchase, we are here to help.

2. Eligibility for Returns

  • Timeframe: You have 30 calendar days from the date you received your item to request a return.

  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including any seals or protective wrapping intact).

  • Hygiene & Safety: Due to the personal care nature of our products (soaps and body washes), opened or used items cannot be returned or refunded unless they arrived damaged or defective.

3. Non-Returnable Items

  • Gift cards

  • Items that are marked as final sale or clearance

  • Opened or tested body care items

4. Refund Process

  • Inspection: Once we receive your item, our team will inspect it and notify you that we have received your returned product. We will immediately notify you on the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.).

  • Processing Time: You will receive the credit within a certain number of days, depending on your card issuer's policies (typically 5–10 business days).

5. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund (if a prepaid return label was provided).

6. Damaged or Defective Items

If you received a damaged or defective product, please contact our support team immediately within 48 hours of delivery with photos of the damage. We will gladly send a replacement or issue a full refund at no extra cost to you.

7. Contact Us

If you have any questions on how to return your item to us, please reach out to our customer support team through the official IcedScent website.